• Topic
  • Commerce systems
  • 004 entries

Order to cash

Everything between a customer placing an order and the money being cleared: confirmation, payment, fulfilment and reconciliation. It usually crosses four systems and has no single owner.

  1. REC-005An order that confirms itself before anyone asksHow a wholesale order gets from the buyer's screen to a confirmation they can trust, with nobody chasing anybody.COMCase note · 02 minPublished
  2. REC-004Payment exceptions cleared inside the same hourA payment that does not match its invoice is a small thing that stops a large one. Here is how it gets understood the same hour.COMCase note · 01 minPublished
  3. REC-003Fulfillment released the moment stock and funds agreeOrders rarely wait for one thing. This is an order that ships the second it becomes ready, not the next time someone looks.COMCase note · 01 minPublished
  4. REC-001Every handoff closed, every loop accounted forWork is lost between systems more often than inside them. One commercial thread, followed across every crossing it makes.COMCase note · 01 minPublished