• Topic
  • Automation
  • 002 entries

Handoffs

The moment work passes from one person, team or system to another. Most delay and most lost revenue sit in handoffs, not in the work on either side.

  1. REC-006Traditional companies don't need more AI. They need fewer handoffs.Most of what slows a commerce operation is not a task that takes too long. It is the wait between two tasks. That is where the work is.AUTEssay · 03 minPublished
  2. REC-001Every handoff closed, every loop accounted forWork is lost between systems more often than inside them. One commercial thread, followed across every crossing it makes.COMCase note · 01 minPublished